Description
Product can only be purchased when pre-approved by Filmfabriek.
Included is:
Email and call support (e-mail: support@filmfabriek.nl)
- 95% response within 1 Dutch business day
- 95% response within 2 Dutch business days during holiday season (2 weeks in summer and 2 weeks in winter
Online support via TeamViewer (or other online sharing programs)
Software support
- Full software support on workstations supplied by Filmfabriek
- Best effort support for issues on workstations not provided by Filmfabriek
Not included:
- Replacement of any hardware parts (Scanner and computer)
- Travel and accommodation costs during on-site support. On-site support will be scheduled based on best effort and after up front approval by the customer.
- Shipments of parts and scanner
